Duke CE Newsletter

	Managing in a Tightly Regulated Environment		Changing Workplace Behaviors: Acting Your Way to a New Way of Thinking
	Creating Trust in Business Relationships

Managing in a Tightly Regulated Environment

A company faced pressure as regulations tightened in the industry. Within this environment, the company needed its newly promoted directors to be functioning quickly in their new roles, and to be particularly effective at working cross-functionally. The directors needed to be able to design and improve work processes within their closely regulated industry, stimulate innovation and effectively manage day-to-day issues while driving toward three to five-year strategic goals.

Changing Workplace Behaviors: Acting Your Way to a New Way of Thinking

How can employees not only absorb new concepts, but also apply those concepts back at work, resulting in new behaviors that are then incorporated into their daily lives? Duke Corporate Education (Duke CE) uses an education approach based upon the observation that learning that leads to the adoption of new workplace behaviors occurs when the education program follows participants back to work. As part of the program, participants apply their classroom learning back at the workplace and then reflect on the work experience.

Creating Trust in Business Relationships

In the past few years, the world has witnessed many stories in the media about firms masking the truth of their financial situation, auditors who failed to guard the markets’ credibility, and analysts who falsely represented stock value to the public. The net result has been a serious decline in trust in the financial markets, which has also spilled over into business relationships. Although all of these events seem very recent, they are actually an extension of a phenomenon that has been occurring for a long time. This article discusses trust and the assumption of risks in relationships, revealing that it is not easy to build and sustain trust in today’s business world. The article also addresses how, given this predicament, we can effectively achieve trust by creating the appropriate infrastructure and institutional mechanisms in organizations.