10 Traps for implementing Knowledge Management

1. The process being driven by system inputs rather than the business outcomes.

2. Focus on data capture rather than knowledge creation.

3. Failure to deal with the cultural barriers to knowledge sharing. To date

4. Failure to understand the natural learning and knowledge accessing style of the users.

5. People are keener to take out than put in

6. Concentrating on explicit knowledge and ignoring key tacit knowledge.

7. The network of knowledge being limited to the organisational boundaries and not utilising the knowledge flow from the wider stakeholder community.

8. The process taking so long that by the time of completion it is no longer "fit for purpose".

9. Professional service organisations tend to over-specify, this stems from a technocratic mindset (taxonomy)

10. Assuming that CMS can know in advance what will be useful.

Based on Bath Consultancy Research
(Literature, best practice and action research with clients).