the tangible benefits from increased effectiveness far exceed the time and costs of our consultancy We apply eight key criteria to all our work with clients. These are based on our core values and our experience of how we best add value.

1. The tangible benefits from increased effectiveness far exceed the time and costs of our consultancy.

2. Our client increases its internal skills and resources for managing the next period of change.

3. Together we develop new useful frameworks for understanding our clients' specific situations.

4. We form good working relationships with internal change agents and leave behind improved relationships throughout the organisation.

5. Although the work may be focused primarily on the organisation, team or individual, it is appropriately linked to all other levels.

6. We learn from the work and make changes to our theoretical models, methods and techniques, and our style of working.

7. The work concludes with goodwill on both sides. This is measured in a number of ways including our client making an unsolicited recommendation to a third party.

8. The work is consistent with our personal values and our understanding of the broader needs of society.