Remodelling IT Through Culture Change

The company had been through five heads of IT infrastructure in just two years. 

The IT function of a major investment bank was perceived by its customers as providing poor service and being unresponsive to changing business-driven needs. 

Partnership relationships had broken down between IT infrastructure and applications development and there was a lack of clear direction. There was also an apparent inability to anticipate and respond to rapidly-changing business requirements in overall growth; as well as a bullying culture that led to poor performance and low morale.

Bath Consultancy Group's approach was to do a cultural assessment through one-to-one interviews and focus groups, which did not just identify but also helped to shift culture. This was played back to the top team at an off-site and led to a series of initiatives - both changing communications and leadership. A key part was connecting and supporting middle managers.

As a result, feedback from stakeholders improved significantly. In addition, computer network performance indicators improved as a result of improving leadership team working in Network Services - they were able to work on fixing business as usual and changing the bank for the future.
 

Resources

Listed below are some of our documents, case studies and links related to this area. We hope you find them useful.

Useful Leadership Sites

Leader Values 
Nasrudin - The Wise Fool 
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