Organisations across the
world are facing many challenges. As consultants we are privileged to work in
different organisations in different sectors that bring different issues and
perspectives. We have a collective wisdom and in this paper we present what we
see organisations grappling with in the forthcoming years.
One of the key challenges
for organisations is that we live in a world of complexity, where traditional
boundaries are no longer in force. This raises issues as there is often no
single source of funding and decision making. Dealing with multiple
stakeholders in multiple locations and different cultures places increased
pressure on organisations.
Alongside the lack of
boundaries, the demographic of organisations is also changing. We are
pressurised in finding the right talent, dealing with multi-generational
workforces, meeting customers' demands and delivering in both a real and a
virtual environment.
This multiple location,
multi-stakeholder, multi-channel market comes at a time when organisations are
also striving to find a compelling identity and authentic set of values that
fit into a new moral landscape. Organisations must identify how they need to be to tackle these challenges and find
out how they can live their values through strategy and leadership behaviours.
To assess these challenges
we have used the PESTLE model to provide an overview of different aspects
affecting the world, its citizens, organisations and employees.
POLITICAL
First trend is that
governments are breaking down or have broken down. They are failing to deliver
services to their citizens; in fact, they are often delivering fewer services
at a greater cost. This is leading to dissatisfaction amongst the general
population, something that they will not bear forever.
The public and those who
govern are in conflict. Government has issues about identifying priorities and
making political choice. Governments need to move from creating policy to
delivery of services.
There is a breakdown in
governments' capability to deliver through current political structures.
Leaders need to skill up so that they can deliver more for less. They also need
support to decide which operating models to use in the future for the delivery
of services.
ECONOMIC
A key issue is the lack of
belief in economics - both at a micro and macro level. For many, economics is no
longer valid and traditional theories do not fit into the new world.
The three key issues we are
facing are:
- The West and Non-West
countries - we need to be more curious in the East and emerging markets.
- Dollar is a micro-issue, no
longer relevant. Is money one of the biggest drivers in this new global
focus?
- Organisations and leaders are
ill equipped for new economic models and for the environment.
There is a sense that as
different economies we are stuck and we need to work hard to make sense of what
and where we are at the moment. There is a sense that the world is changing. To
understand this we need to look to the future leadership. This will come from
different economic perspectives. You only need to look at the top business
schools where the majority of MBA students are not from Western countries. They
will be able to bring new leadership and economic models to bear and enable
development of our organisations.
SOCIAL
One of the key social shifts
is that people are getting older. As the older generation leaves organisations
we are in danger of losing their wisdom. A key challenge is how we can transfer
this collective knowledge to other generations, who might have a different
mindset.
Organisations must also tap
the deep smarts in every generation while acknowledging that we don't own their
talent. Organisations need to think of themselves as a magnet that attracts a
transient workforce who look for opportunities on a global basis.
This transient and diverse
workforce means that it's even more important to know the individuals that make
up organisations. Each will bring his or her own set of values that contribute
to the organisational culture. For an organisation to attract and retain its
talent, it needs to co-develop and align its values with those of its
employees, both present and future.
TECHNOLOGY
Technology is developing at
speed. Organisations that have traditionally been slow or reticent to adopt new
technology must now become quick and agile in implementing and maximising the
benefits of technology. This includes using new technology to drive blended or
enhanced learning and the use of social networks.
There is a split in terms of
technology - those that get it and those that don't. This is exemplified by the
polarity in terms of age. However, the virtual world is age blind. It's also
blind to economics. There's a different way of connecting with knowledge,
wisdom and the major learning possibilities presented by social networking.
LEGAL
Organisations are in
trouble. Previously everything has revolved around jurisdiction with fixed
borders and known subjects. Now we are in a global world and with the lack of
defined boundaries, there is confusion about how and what legislation to
enforce.
There is also more
legislation being passed to try to protect people from harm and excess. But it
is a myth that life can be harm free. Not understanding this generates further
legislation that makes it harder for firms to be entrepreneurial.
It is tempting for
organisations to simply move to another part of the world for a freer
environment. However, this means that organisations fail to pay attention to
the social conscious, often leading to conflict and malpractice. A cycle
develops where people use legislative attack to remedy misjudgement and
unfairness.
There is a counter movement
that is about education not regulation. We need to reassert and develop the
capacity for moral leadership rather than continuing to feed an unproductive
cycle. We also need to help organisations provide emotional containment so they
can better accommodate the swings of life without projecting this distress into
the wider system.
ENVIRONMENT
There is a question about
the future of human systems and human life on the plant. The trend is that if
we don't stop the degrees of warming (beyond 2°) we are toast. There are a
number of priorities including:
- Cutting carbon emissions. This
needs to be part of business and organisations are beginning to realise
this.
- Peak oil. Organisations can
cause cycles of price rises and depression that have enormous impact.
Organisations need to put
good processes in place to bring people together in ways they haven't done
before.
CONCLUSION
There is an opportunity for
organisations to see beyond their current purpose, evolving a new consciousness
where they assess their place as part of a global system.
Big problems need to be
cracked and solutions applied and this can only happen by bringing together
organisations, communities, governments and civil societies where we can learn
to operate and connect differently together. It is not about one organisation
and their specific challenges. In this global world, we need to think about our
place in the wider system. To tackle these immense challenges and shifts in
perception, existing and new knowledge will need to be synthesised, developed
and shared for the benefit of human kind and not just for the balance sheet of
organisations.
|