Understanding Systems
Projects, Programmes and Organisational Learning

Bath Consultancy Group has been developing a strand of work responding to the growing interest in how organisations create the conditions for success for complex projects and programmes.

Wembley Stadium, Airbus A380, Boeing 787 Dreamliner, the Scottish parliament building, the NHS IT programme. The headlines are riddled with examples of major projects failing to deliver their benefits to the time, cost, or quality criteria laid out in the key success criteria used in the initiation of the project.

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Delivering Complex Programmes – a ‘Whole Systems’ approach

Sue Pritchard, Principal Consultant at Bath Consultancy Group, presented a paper on improving organisational capacity to deliver Complex Programmes.

Based on a conference platform at the College of Complex Programme Managers, Sue’s paper focuses on how organisations and partnerships can create the conditions for successful complex programme implementation and delivery.

Download:  A Whole Systems Approach to Delivering Complex Programmes 82 Kb

 
Understanding Systems - "We take things so personally"
 Nick Smith

My experience of working in organisations, large and small, is that, as Barry Oshry repeatedly says, “Stuff happens!” The stuff that happens often drives me to take it personally and to react by explaining things with a story based upon my assumptions of why the person or team did it. My reactivity though is predictable.

There are situational patterns of social interaction common to family, community or business groupings. You can take one individual out of the network, substitute with another, and the same patterns will keep recurring. By understanding that a lot of what happens to us is not personal, we can start to respond in a way that is best for the situation and creates partnership with others, rather than fuelling the flames of organisational politics.

For over 30 years, Barry Oshry has been on a single-minded quest to unlock the mysteries of power and powerlessness in social systems. He began his work in the 1960s when he began experimenting with large-scale organisational simulations for business students. By 1970, Barry had developed this thinking into The Power Lab. From his Power Lab experience he developed the concepts of Top, Middle, Bottom and Customer, which lie at the heart of the Organizational Workshop simulation. These programmes have been providing ‘system sight’ to thousands of participants throughout the world.

“Working in partnership” is a mantra intoned by many, whether politicians, community leaders, business executives or social activists. Our difficulties in achieving this type of relationship on a consistent basis are in evidence all around us. We are constantly drawn into reactivity (what Barry calls our Door ‘A’ response). These systems concepts can help us to become more aware and choiceful (the Door ‘B’ response) and choose what is necessary, in order to make things work rather than make us feel better.

The Organizational Workshop is an experiential way of understanding these truths and, if acted upon, could allow us to create more fruitful and productive ways of working.

If readers are interested in finding out more about our work in this area, the various Workshops that are available, or exploring Barry’s ideas further, please see Understanding Systems on our website.

 

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