Getting
HR roles to work together within a large telecommunications
company - a large group event
One of Bath Consultancy Group’s global
clients found that there was a challenge in the making the
global HR model of Business
partners, operational HR and specialist support work in the
home country where over 40% of the staff were based at HQ.
The interfaces
between roles and the collaboration between roles needed to
improve .A year on from the introduction of the new HR model,
BCG facilitated
a 100 person conference where all the HR roles were present,
and helped them build from what was working, and understand
why this worked, as well as identifying the difficulties.
Results
from the conference included a minimum framework for meeting
and collaborating; job rotation to improve career development;
a clearer road map for HR; and a better understanding of how
to manage boundary issues with management teams.
People valued
the open discussion that was instigated between different parts
of HR with all HR parts under the same roof
at the same time understanding/knowing each other’s roles
better. The conference also provided an excellent opportunity
for people to meet colleagues, to hear issues and to start
to understand how to resolve them.
For the business partners
there was a ‘letting go’ of
operational roles; trusting colleagues to take them on, and
understanding how they could work together and agree boundaries
on their respective
roles.
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